Personalized Services for CRMs

The small-batch customization process of Hengyuan Fine Chemical Technology Co., Ltd. is centered on efficiency, professionalism, and customer orientation, ensuring precise and flexible customized services for our clients.

 Below is the detailed process:

• Customer Submission: Customers submit customization requirements via phone, email, or online customer service, including product name, CAS number, structural diagram, specifications, quantity, etc.
• Technical Evaluation: Our technical team collaborates with PCL's R&D department to assess the feasibility and technical details of the requirements, ensuring the accuracy of the customization plan.

2. Quotation and Contract Signing

• Fast Quotation: Provide customers with a detailed quotation within 24 hours, including product price, delivery timeline, and other related costs.
• Contract Signing: Both parties negotiate and confirm contract terms, specifying product specifications, delivery time, payment methods, etc. The contract becomes effective upon being stamped and signed by both parties.

• Customized R&D: PCL's R&D team conducts small-batch sample development and production based on customer requirements, ensuring the product meets national standards and customer expectations.
• Quality Control: Strict quality inspections are performed during production to ensure product precision and stability.

• Fast Delivery: Through an efficient logistics system, ensure customized products are delivered to customers in the shortest possible time.
• After-Sales Support: After receiving the product, we provide technical consultation and after-sales support to ensure customers can use the product smoothly.

• Regular Follow-Up: We regularly follow up on customer usage, collect feedback, and continuously optimize the customization service process to enhance customer satisfaction.